FOR PATIENTS > BEFORE YOUR Stay

BEFORE YOUR Stay

Patient admissions

Patient Admission Portal

Please use our Patient Portal to complete your admission forms. Submitting your information this way allows us to process your details quickly and securely.
This will also streamline any future admissions, saving you time and effort. 

Patient Admission Guide

The purpose of this Patient Guide is to provide our patients and carers with important information related to their admission. Including details for before admission, during their time at Wyvern and after their discharge.

WHEN DO I need to arrive?

If you are being admitted on the same day as your procedure, we will contact you on the working day before your admission. We’ll advise you of your arrival time and provide you with pre-procedure instructions, including fasting requirements. 

If your admission is scheduled for the day before your procedure, we’ll contact you about the best time for you to arrive. Once you’re here, our welcoming team will then escort you to your pre-operative ward to help you get comfortably settled in.

DO I NEED TO VISIT THE HOSPITAL BEFORE MY SCHEDULED SURGERY DATE?

Your doctor or the surgical team may recommend that you attend our Pre-admission Clinic (PAC) before your surgery. This appointment is designed to help us better understand your medical history, address any concerns you may have, and ensure that you receive the best care possible.

If a PAC appointment is required, your healthcare provider will let you know and you can call 02 8428 0261 to schedule a convenient time. We kindly ask that you bring any relevant admission paperwork, information provided by your GP or specialist (including requests for specific tests) a list of your current medications, and your Medicare and health fund details.

Please note that the duration of your PAC appointment may vary depending on the pre-operative tests required and the input of our healthcare team members.

PAC appointments are considered outpatient visits, which means they are billed separately from your inpatient hospital stay. Depending on your insurance coverage, you may have some out-of-pocket costs for tests, assessments, and services such as physiotherapy evaluations after Medicare reimbursements. We encourage you to check with your health insurance provider to fully understand the outpatient benefits you may be entitled to.

What should I do to prepare?

The specific preparation needed will depend on the details of your surgery, and your doctor will let you know if there any special medical requirements for your situation.

Eating and drinking

Generally we recommend not eating or drinking anything – except water – for at least six hours prior to your procedure time. You're welcome to drink water up until three hours before your scheduled arrival. Our staff will confirm your fasting instructions with you when we contact you to let you know what time to come in. Please follow these instructions carefully so we don't need to postpone your procedure.

Medical devices

If you use any powered medical devices like a CPAP or BIPAP, please bring them with you to the hospital cleaned, labelled with you name, and in proper working order. It will be your responsibility to ensure the device settings and operation are correct. We may need to perform an electrical safety check before allowing you to use the device.

Medications

If you take any regular prescriptions or over-the-counter medicines, discuss them with your doctor. They can provide specific guidance on whether you should stop taking certain medications temporarily or not. Typically, you can take your usual morning pills at 6am with a small sip of water. For afternoon procedures, you can take lunchtime medicines at 11am with just a sip of water.

However if you take anti-coagulants, aspirin, anti-inflammatories, diabetes medications, or herbal/complementary/alternative supplements, please ask your doctor for advice. You may need to stop taking these earlier.

Plan for your departure

Please read the section further down on this page, and this page for more information.

What SHOULD I bring TO HOSPITAL?

Please bring the following items with you:

  • Your entitlement cards like Medicare, Safety Net, Veterans' Affairs and any health fund cards you may have. 

  • Relevant medical paperwork, x-rays, scans or films you haven't sent us already. 

  • All current medications in their original packaging, along with any prescriptions or repeat forms. 

  • Payment to cover any estimated out-of-pocket costs, if you have health insurance. For those without coverage, please bring the estimated total for your hospitalisation. We're happy to discuss payment options convenient for you.

  • Containers to safely store your glasses, dentures and hearing aids, if you use them.

  • A few changes of clothes, if you know you’ll be spending time in rehab after surgery.

For overnight stays, a small bag with sleepwear, robe, slippers and toiletries from home can make your stay more comfortable.

Please avoid bringing

  • large sums of money

  • jewellery.

WHAT PLANS SHOULD I MAKE FOR RETURNING HOME?

It's important to consider how you'll manage your recovery once you return home. We want to ensure you have the support and resources needed for a smooth transition.

Please discuss any potential changes in your mobility or physical capabilities with your doctor. They can advise you on recovery expectations, restrictions, and whether any rehabilitation may be beneficial. If you live alone, we encourage you to have a family member or friend stay with you for a few days after discharge to lend a helping hand. Think about any challenges you may face moving around your home, such as navigating stairs after surgery. You'll need someone to drive you home or accompany you. 

For overnight patients, we aim for discharges before 10am when possible. If you require transfer to another facility, transportation will be arranged.

Your Feedback

patientfeedback@wyvernhealth.com.au

Please share your thoughts, ideas and reflections with us, so that we can continue to improve, and reward our staff who went above and beyond in your care.

FAQs

  • You're welcome to bring you partner or other support person with you during your stay. They won't be able to accompany you into the operating theatre, but we'll keep them fully informed of the progress of your surgery.

  • Please see our Accounts and Insurance page for the information you’ll need to estimate what – if anything – you’ll need to pay.

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Bringing together a unique blend of nature, architecture and medicine, Wyvern Private Hospital is creating an exceptional environment where our philosophy of 'Care Without Compromise' finds its way into everything we do — for the benefit of all our patients, staff and community.