FOR PATIENTS > DURING YOUR Stay
DURING YOUR Stay
WHERE to CHECK IN
Unless you receive specific instructions to go elsewhere, please check in at:
Reception Desk, Ground Floor
Wyvern Private Hospital
33A Myoora Road
Terrey Hills NSW 2084
If for any reason you need to reschedule your appointment or have any other questions, please call us at 02 8428 0261. We're here to assist you in any way we can.
Your Room
Your room is designed with your comfort in mind. Every room at Wyvern is a spacious private room, with an ensuite bathroom.
You will have big windows with a window seat stretching the width of your room.
As well as a TV, bedside table, drawers, and a storage cupboard for your personal items.
The handset allows you to call for a nurse if you need help, and adjust your bed position. If you're unsure how to use it, please don't hesitate to ask your nurse.
There is also a nurse call button in the bathroom for your safety.
Gardens provide restorative places that help reduce stress and offer respite from a clinical setting. You may be able to access these, depending on your care, and will at the very least be able to look out of the window at our diverse plant and bird life.
Your Meals
We take great pride in our food service and dietary team, who are dedicated to making your meals both nutritious and delightful. We've crafted a menu that we believe will not only please your palate but also support your healing journey.
We understand that having menu choices can make your stay more comfortable. That's why, once your medical team gives the go-ahead, one of our nutrition staff members will visit you personally. They'll use our menu management software to help you select meals that are just right for you. This personalised approach means:
You'll have a friendly face-to-face discussion with our nutrition staff, who will be happy to answer any questions about your meals
Your menu is specially designed to meet your unique dietary needs
If you have any food allergies or intolerances, we'll ensure you receive only safe and appropriate options
Our extensive menu offers you a variety of choices each day, so you’ll never be bored
We'll remember your preferences for any future visits, making your next stay even smoother
We know how comforting it can be to share a meal with visitors. If you'd like to order a guest meal tray, simply let your nurse know. We'll add the cost to your account, which you can settle when you're discharged.
For visitors who prefer other dining options, we have Charlie’s Café.
Your Visitors
Visiting Hours:
Monday to Sunday: 10:00am – 8:00pm
Quiet Periods: 1:00pm – 3:00pm
Patients are welcome to have guests visit them during their stay and we are happy to discuss visiting hours outside of these times for special circumstances.
Visitors should only come to the hospital if they are well, and may be asked to wear a mask or other protective equipment.
We ask that they do not touch any dressing, devices or equipment and refrain from taking photographs of Wyvern staff or treatment, unless approved by the clinician.
Hospital map
If you ever need help with directions, please feel free to ask any of our friendly team.
Your Safety
-
Medications
We ask you to bring your regular medications in their original packaging when you come to the hospital and hand them to your nurse when you arrive.
For your protection and peace of mind, we'll keep most medications securely stored in a special locked drawer in your room. Only our nursing staff will have access to this drawer. This is how we ensure your safety and is necessary to comply with NSW legal requirements.
We're pleased to offer all our patients a comprehensive clinical pharmacy service. If you have any questions or concerns about your medications during your stay, please don't hesitate to speak to your ward pharmacist.
-
Infection Control
Good hand hygiene helps protect everyone – patients, visitors, and staff – from infections. We've placed hand wash basins and alcohol hand-gel dispensers throughout the hospital.
We encourage you and your visitors to make use of these hand hygiene options. We appreciate your help in keeping our hospital community healthy.
Download our Hand Hygiene Flyer to learn more.
-
R.E.A.C.H
If you or your family are noticing any changes in your health, you can reach out for help at any time. Our staff are trained to help and notice any changes, but you can assist by letting them know if you do not feel well, are worried, feel your condition has suddenly changed or that something has been missed and any other concerns.
Our staff will assist in any way possible and contact your doctor as required. The R.E.A.C.H. model is a way of supporting you during your stay, a staff member will explain the poster in your room.
ABOUT DELIRIUM CARE
Delirium involves a change in mental state that can be triggered by illness, surgery, injuries or medications. Symptoms may come on rapidly, and while they typically last only a few days, they can sometimes persist longer. While delirium occurs more frequently in older individuals, it can happen at any age.
While delirium can potentially affect any patient, we take extra care to identify those at higher risk so we can provide appropriate support. Patients aged 65 and over, as well as those aged 45 and over who identify as Aboriginal and/or Torres Strait Islander, have an increased risk. We also closely monitor patients who have previously experienced delirium or have cognitive impairment.
Our staff are trained to recognise the signs of delirium and take steps to prevent and manage it. We understand this can be an unsettling experience, and we're here to support patients and their loved ones through it.
Your Feedback
patientfeedback@wyvernhealth.com.au
Please share your thoughts, ideas and reflections with us, so that we can continue to improve, and reward our staff who went above and beyond in your care.
Join us on social media
Bringing together a unique blend of nature, architecture and medicine, Wyvern is an exceptional environment where our philosophy of 'Care Without Compromise' finds its way into everything we do — for the benefit of all our patients, doctors, staff and community.